Shipping Policy

At Sanskriti Essentials, we aim to make your shopping experience simple and reliable. Please review our policy below for details on shipping, returns, and related processes.

1. General

• All orders are subject to stock availability.

• While we update our stock regularly, discrepancies may occur. In such cases, we will:

  • Ship the available items, and

  • Contact you to either wait for restocking or request a refund for the unavailable item.

2. Shipping Costs

• Shipping costs are calculated at checkout based on weight, dimensions, and destination.

• Payment for shipping is collected at the time of purchase.

• The amount shown during checkout is the final shipping cost.

3. Delivery Terms

Transit Time (Domestic)

• Orders within India typically arrive in 2–7 business days after dispatch.

Transit Time (International)

• International deliveries generally take 4–22 business days, depending on the courier and destination.

• You will see estimated delivery times at checkout based on the courier selected.

Dispatch Time

• Orders are processed and dispatched within 2 business days of payment.

• Our warehouse operates Monday to Friday during standard business hours (excluding national holidays).

• On holidays, processing resumes on the next working day.

Change of Delivery Address

• You can request an address change any time before dispatch by contacting our support team.

4. Cancellations

• Orders can be cancelled before dispatch.

• Once an order is shipped, cancellation is not possible. Please refer to our Refund Policy for next steps if you need to return your order.

5. Returns

Change of Mind Returns

• Returns due to change of mind are accepted if:

  • The request is made within 3 days of receipt, and

  • The product is unused, in original packaging, and in resellable condition.

• Return shipping costs must be paid by the customer.

• Refunds for change-of-mind returns are issued as store credit once the return is received and verified.

• Original shipping fees are non-refundable.

Warranty Returns

• Warranty claims can be raised within 90 days of receipt.

• Customers need to prepay return shipping, but this cost will be reimbursed once the warranty claim is approved.

• Warranty claims are processed within 7 days after we receive the returned product.

• Upon approval, customers can choose:

  • A refund to the original payment method,

  • Store credit, or

  • A replacement item (subject to availability).

6. Insurance and Damages

Parcels in Transit

• All parcels are insured for loss or damage as per courier terms.

Damaged in Transit

• A refund or replacement will be processed after the courier completes their investigation.

Lost in Transit

• A refund or replacement will be processed once the courier confirms the parcel is lost.

7. Customer Service

For any queries or assistance, please contact us at:
📧 info@sanskritiessentials.in